FAQ

How can i get in contact?

You can contact our dedicated support team to request further assistance, information, provide feedback or submit a complaint. Please find our support team here: https://www.getcontact.com/send-report

How does Getcontact use data?

You can find a full disclosure of how and for what purposes Getcontact uses data in our Privacy Statement [https://www.getcontact.com/privacy]. However key points can be summarised as follows;

- To enable, optimise, personalise, deliver and improve our services.

- To comply with legal obligations, including to protect against fraud, detect spam and provide disclosure to regulatory authorities when required by applicable law.

- To protect the rights and security of Getcontact and our users, including the detection of spam and unwanted callers.

- Creating reports using aggregated and anonymized data for statistical and analytical purposes.

Does Getcontact make my address book data public or searchable?

No, your contacts in your address book are never uploaded to make them searchable and are not made public. When you search for a number for verification in our directory, or when you view a contact’s profile, the number or Getcontact profile can only be looked up within our directory services. Getcontact does not possess the technical or operational capacity to process or upload address book data outside of our explicit legitimate purposes.

Can I unlist my number from the Getcontact directory?

Yes, indeed. You can easily unlist your number by following these simple steps: Privacy Management > Visibility Settings

Can I delete my data permanently from Getcontact?

Yes, absolutely. You can delete all your information and data associated with your profile via our dedicated Privacy Management Centre found here if available in your country. https://www.getcontact.com/manage . Please note that once you have deleted your data and account you will no longer be able to use and benefit from the Getcontact services.

What is a tag? How can I add tags?

A tag is information added for a Getcontact user by the other users (nickname, name, etc.). These tags can be managed by the user.

You can tags for other Getcontact users from the section "Add Tag" which is to be found on the user profile. You can perform this operation from the menu "Add Quick Tag" also when you sign up to the app.

Can I add tags for myself?

As per the Getcontact community standards, you can add tags only for other users; however, you can manage your own tags.

Can I see who added tags to my profile?

We have a filtering system that we constantly improve to prevent offensive tags. In order to make our algorithm even better, we would like you to report offensive and inappropriate tags. It helps us advance our technology.

How can I manage or delete my tags?

Any tags associated with your profile can be viewed, managed or deleted in-app or via our dedicated Privacy Management Centre (https://www.getcontact.com/manage)

How can I change my e-mail address with which I use Getcontact?

You can edit your e-mail address by going to "Show Profile" from the "Other" section on bottom menu.

How can I make my phone number invisible on contacts?

You can select your visibility settings via the following link: https://www.getcontact.com/manage

Please note any changes may take up to 48 hours to take effect on our servers.

Can I add another number to my Getcontact profile?

Your Getcontact profile can only be associated currently with one phone number.

How can I change my profile name on Getcontact?

You can edit your visible name from your profile in application under the settings tab. When you edit it, your updated profile name will be prioritised in search results.

What is the Trust Score?

Trust Score is a special analytical technique developed by Getcontact engineers to fight phone frauds. Trust Score is calculated on a scale of 1 to 10.

How does Trust Score work?

We estimate a Trust Score by combining several algorithms, such as

feedback on the phone number

spam activities of the phone number.

And dozens of different algorithms feed our AI technology so we can calculate a Trust Score for that number.

Can I rely on Trust Score completely?

No! Getcontact just estimates and these scores have no binding force.

When will my free usage right renew?

Your limits renew on the first day of every month. To check your remaining limits, you can follow these steps: Other > Getcontact Premium > Search Limits.

Why is a one time password 'OTP' needed?

Our user verification procedure has been developed to ensure access is only permitted to the individual who has been adequately verified as the beneficial owner of the contact number or Getcontact profile. as a part of this verification procedure we request the creation of a one-time-password 'OTP' to access our account setting and Privacy Management Centre (https://www.getcontact.com/manage)

Can I search by name?

Getcontact identifies callers only by phone number. Unfortunately, it is not possible to search by name.

Why can't I see caller's info in all calls?

Getcontact cares about the privacy of its users. We are not able to provide identification for the number of a user who does not want to be visible.

I use an iPhone device. Why can't I see the identity of an incoming caller?

In iOS devices, only calls that are marked as spam are identified. In Android devices, this setting is enabled. In case you cannot see the identity of the caller, you may grant the necessary permissions in app. You can activate this feature by adjusting permissions on the application or via the settings on your mobile device.

Can I learn who searched my number?

No! Only Premium users are provided with the limited information regarding how many times and at what date your number was searched. You can see only people who viewed your tags in detail. However, in order for you to access this information, the person who has viewed your tags must have "Private Mode" disabled in their settings. If the "Private Mode" setting is enabled, you will see this person as "Anonymous".

Why aren't unknown callers identified?

Unknown callers are managed by GSM operators. A number should not be unknown to allow Getcontact to identify it.

How can I delete my Call/Search history?

If you are using an iOS device;

You can clear your all search history by tapping the "Clear All" button on the Search menu.

If you are using an Android device;

You can clear your search history by using the "Clear" button on the upper menu. Keep in mind that in order to clear your call list, you should clear also the call history of your phone.

Is Getcontact a paid application?

You can use Getcontact for free. We offer you different kinds of subscriptions to allow you to use certain features with higher limits. Subscription offers and pricing may vary from one country to another. If Premium is available in your region, you can check our Premium offers on the Profile page.

Can I change my number?

It is not possible to change your number on your Getcontact account. If your current Getcontact number is not available anymore and you have a new one, you can cancel your current subscription and log out from the app. Then you can create a new account for your new number. We suggest you to use the following methods to transfer your rights such as Premium subscription, etc. into your new number:

- If Premium invoicing is done through Apple Store, you can transfer your Premium subscription privileges into your new number by tapping "Restore purchases" on the Premium page in the app. If you lose access to the account on which invoicing is done, you will lose your Premium rights, too.

- If invoicing is done through a credit card or mobile operator, please contact us at support@getcontact.com A Getcontact expert will look into the situation and transfer your purchases to your new number. Please note that in such a case these purchases will not be available for your previous number any more.

What are the advantages of the subscription packages?

To view our latest subscription packages and features please visit, https://premium.getcontact.com/

How can I start a subscription?

You can check Getcontact subscription packages from the "Getcontact Premium" which can be found in the "Other" section on the bottom menu and start one if you like.

You can also purchase with credit card or mobile operator charging through the following link: https://premium.getcontact.com/ Please note that Getcontact Premium is subject to availability in your territory.

How can I learn my remaining limits?

You can check your remaining limits by following these steps: Other > Getcontact Premium > Search Limits.

How can I block a number and report it as spam?

Using the "Report" button you see when you search an incoming number, you can report or block it in pre-defined categories.

- If you just report the number, it will be shown to you as SPAM later on.

- If you both report and block the number, you will not receive calls from this number any more.

Can I request a copy of the information Getcontact has associated with my profile?

Yes absolutely, we have built a data portability feature that allows you to download a copy of all your information in a readable digital format. To request a copy please visit our Privacy Management Centre https://www.getcontact.com/manage

How can I protect myself from spam calls?

If you are using an iOS device;

By tapping the "Enable Protection" button on Getcontact's bottom menu, you can activate spam protection according to the instructions.

After this step, by swiping the Spam screen down and tapping "Change settings" in "Spam Settings", you can choose one of the options, "Block all spam calls" and "Show warning for spam and fraud calls".

If you are using an Android device;

You can activate spam protection in two different ways:

- When you install the app, spam protection gets enabled if you grant certain permissions.

- In case you have not granted these permissions, you can activate spam protection according to the instructions given in the menu of "Enable Protection" which you can access from the "SPAM" tab on the bottom menu.

After this step, by swiping the Spam screen down and tapping "Change settings" in "Spam Settings", you can choose one of the options, "Block all spam calls" and "Show warning for spam and fraud calls".

Will my phonebook contacts become searchable by others who use Getcontact?

Your contacts in your phonebook are never made public or searchable by Getcontact. Permission to access your phonebook contacts can only be granted if you have provided your consent and can only be used for the sole purpose the permission was granted for by you. We may request permission to access your phonebook to optimise our services or enable specific features that would be explained during the consent and permission process in application. For further information, please visit our Privacy Statement https://www.getcontact.com/privacy

I accidentally marked a number as spam. How can I fix this?

Using the "Unblock” button that will appear on the screen after you search a number, you can unblock and remove it from the spam list.

Clicking "Spam” on the bottom menu and then swiping the page down, you can access the "Block List” from "Spam Settings” and remove the number you marked as spam from the spam list by sliding it to the left.

My phone number is listed as spam.

Getcontact identifies numbers as spams with an advanced algorithm. If you think your number has mistakenly been listed as spam, please contact us at support@getcontact.com Your number will be investigated by a Getcontact expert. We do not guarantee that we will make any change for your number that is already in our Spam filter or delete it from there.

How is a phone number listed as spam?

Spam identification has been developed with a special algorithm that keeps your security at the top level. Getcontact reviews the feedback of millions of users and decides whether a call is spam or not. We continue to improve our technology in this direction day by day.

Can I report errors?

We welcome your feedback and our services can only continue if we have your support, so please do not hesitate to contact us here.

You can use the Help & Support - Contact Us section in the app.

You can report errors via the following link: https://www.getcontact.com/send-report

E-mail: support@getcontact.com

Please do not forget to let us know the following information when you give us feedback via e-mail!

Phone number:

Current country:

Platform (Android, IOS, Web):

App version:

Subject:

What is error code 5001?

You may be receiving this error due to a temporary problem with the Getcontact servers. You can wait for a while after exiting the app and try again later. If the problem is not resolved please contact our Customer support.

What is error code 5003?

There may be several reasons for this error code. You must have an active internet connection to use the app. Please check your internet connection. This problem might also be occurring due to restrictions of access introduced by governments on some IPs or domains. If the problem is not resolved please contact our Customer support.

How do I manage my subscriptions?

You can manage your subscriptions on the channel you used for purchasing.

For subscriptions purchased through Google Play Store: Subscriptions can be managed from the Menu>Subscriptions page after signin in via the following link https://play.google.com/store/account/subscriptions

For subscriptions purchased through Apple Store: Subscriptions can be managed by tapping the "Manage your subscriptions" button after signing in via the following link https://support.apple.com/en-us/HT202039

For subscriptions purchased through website: Subscriptions can be managed by following the steps below after signing in via this link https://premium.getcontact.com

"Profile page> Payments & Subscriptions > Manage Subscription Plan"

Please note that you can continue using your limits available in your plan, during the period you have paid for, even after you cancel your subscription. When a subscription is cancelled, fees paid for the previous subscription periods will not be refunded and in subscriptions cancelled before the billing cycle begins again, fees for the remaining periods will not be refunded.